Privacy Policy
This Privacy Policy describes how Trackara ("we", "us", or "our") collects, uses, and protects information through the Trackara Education platform at edu.trackara.app and its related services (the "Service").
1. Information We Collect
We collect information you provide directly, as well as information generated through your use of the Service:
- Account information — name, email address, role (instructor or student), and institution name, collected at registration or account creation.
- Course and assignment data — repair orders, submitted work, grades, checkpoint responses, and diagnostic session data created within the platform.
- Demo requests — name, title, school, phone number, program type, enrollment size, and any message you include when submitting a demo request.
- Usage data — pages visited, features used, device type, browser, and approximate location (country/region) collected automatically via our hosting infrastructure.
2. How We Use Your Information
- To create and manage your account and course access.
- To enable assignment submission, grading, and progress tracking.
- To respond to demo requests and sales inquiries.
- To send transactional communications (password resets, course notifications).
- To improve and maintain the Service.
- To comply with legal obligations.
We do not sell your personal information to third parties.
3. Data Storage and Infrastructure
The Service is built on Google Cloud infrastructure. Data is stored in Google's cloud in the United States. By using the Service you consent to your data being transferred to and processed in the United States.
4. Information Shared With Third Parties
We share information only in the following circumstances:
- Instructors and institutions — student assignment data, grades, and progress are visible to the instructors and administrators of the course or institution the student is enrolled in.
- LMS integrations — if your institution has connected Trackara Education to a Learning Management System (e.g., Canvas, Blackboard), grade data may be synced to that system per your institution's configuration.
- Service providers — Google Cloud and other infrastructure providers process data as part of delivering the Service. They are bound by their own data processing agreements.
- Legal requirements — we may disclose information if required to do so by law or in response to a valid legal request.
5. Data Retention
We retain account and course data for as long as the associated account or institution is active. If an institution's license expires or an account is deleted, we will retain data for up to 90 days before permanent deletion, unless otherwise required by law.
6. Student Privacy (FERPA)
For schools in the United States, Trackara acts as a school official under FERPA, receiving student education records to perform functions on behalf of the institution. We use student education records only for authorized educational purposes and do not share them for advertising or other non-educational purposes.
7. Security
We use role-based access controls and HTTPS encryption to protect data in transit and at rest. Access to data is restricted based on user role (student, instructor, administrator). We take reasonable measures to protect against unauthorized access, but no system is completely secure.
8. Your Rights
Depending on your location, you may have rights to access, correct, or delete the personal information we hold about you. To exercise these rights, contact us at support@trackara.app. Students enrolled through an institution should also contact their institution's administrator for record-related requests.
9. Children's Privacy
The Service is intended for use in post-secondary automotive programs and is not directed to children under 13. If we learn that we have collected information from a child under 13 without parental consent, we will delete that information promptly. If you believe a child has submitted information to the Service, contact us at support@trackara.app.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify active users of material changes via email or an in-product notice. Continued use of the Service after the effective date of a revised policy constitutes acceptance of the changes.
11. Contact
Questions about this Privacy Policy or our data practices can be directed to:
Trackara
support@trackara.app